What’s included:- Service monitoring (on-site or mystery guest)
- Process audit (procurement, reports, instructions, SOPs)
- Development and implementation of SOPs, regulations, and job instructions (written for real use, not just compliance with 5S)
- BI dashboard setup for your key metrics (NPS, occupancy, response time, procurement, etc.)
- Staff and manager training to work with new standards
Outcome:A transparent and predictable service system. You see metrics in real time, and your team knows exactly how to act — no guesswork, no chaos.