+79189465889
SERVICE, OPERATIONS & PROCESS EXPERT

KSENIYA GOROBETS

I bring order to your business: implement standards, automate routine tasks, and increase customer loyalty.

About me

No fluff. No endless meetings. I love systems, structure, and clear metrics.

7+ years managing service and projects at top hospitality properties — Mriya Resort&SPA , MAYRVEDA Medi-SPA,

Krasnaya Polyana Resort. Now building a 5★ hotel with 900+ rooms.

Superpower: spotting chaos and turning it into organized, measurable systems.

Key Facts:

  • Managed teams of 100+ people
  • Delivered 40+ hours of government-certified hospitality training
  • Education: Plekhanov Russian University of Economics (Hospitality Management), Synergy University (Project Management)
  • Continuous learning: service quality metrics, BI dashboards, Lean management

Work Style:

Based in Sochi, I also work remotely. Can visit your property for audits or project launches.

Proven Results

«Well done is better than well said»
Benjamin Franklin

  • Feedback Management System

    Before:
    • feedback collected but not analyzed;
    • decisions made intuitively;
    • recurring guest issues persisted;
    • reputational risks unmanaged.
    After:
    • t-NPS +10% in 6 months;
    • 25 processes revised and
    • data-backed;
    • proactive service;
    • BI dashboard standard for management.

  • Procurement Process Optimization (Construction)

    Before:
    • сhaotic, unstandardized procurement;
    • delays and budget overruns;
    • no accountability.
    After:
    • project costs have been reduced by 15%
    • transparent, repeatable process;
    • 30% faster approval;
    • strict budget control;
    • standardized across projects.

  • Transfer Service Automation

    Before:
    • requests handled chaotically;
    • double bookings;
    • lost revenue;
    • admins spent 2h/day manually reconciling.
    After:
    • processing time -70%;
    • no double bookings;
    • 100% billing accuracy;
    • transfers increased by 30%
    • clear, stress-free admin workflow.

How I Can Help

All services are customized to your business needs.

I guarantee efficient methods and rapid results.

  • Diagnostics & Audit
    (One-Time)

    For businesses unsure what’s broken but feeling gaps in service or processes.
    Learn more

  • Feedback & Complaint Management Systems

    Turn scattered feedback into actionable improvements

    Learn more

  • Service & Operations System Implementation

    Implement standards, control, and automation for real results.
    Learn more

  • Business Assistant for Owners (Subscription)

    Delegate operational work and focus on strategy.
    Learn more

Book a Free 30-Minute Diagnostics Call

In 30 minutes, we will:
  • Review 2–3 operational or service challenges
  • Identify hidden losses (time or money)
  • Pinpoint one concrete action for immediate impact

No obligations. No sales pitch. Just a clear assessment of whether I can help you.
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