Feedback & Complaint Management Systems
Turnkey solution
From 1500$
What’s included:
Every complaint triggers action, not just sits in the inbox. You see in real time where the customer experience breaks down. Clients feel heard — and stop leaving for competitors.
- Audit of existing feedback channels (chatbots, email, social media, call center)
- Setup of automated feedback collection
- Development of feedback handling procedures (response times, accountability matrix, closing small and large feedback loops)
- Creation of a customized system for segmenting customer requests
- BI dashboard setup with key metrics: NPS, CSI, CES, sentiment analysis, complaint trends by category
- Staff training on handling feedback: how to address negative reviews, resolve objections, and implement improvements
Every complaint triggers action, not just sits in the inbox. You see in real time where the customer experience breaks down. Clients feel heard — and stop leaving for competitors.
